1. Information We Collect

We may collect personal information, including but not limited to:

• Contact details (name, address, phone number, email address)
• Health and medical information
• Payment information
• Any other information you provide directly to us via forms, surveys, or through communication channels

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide care and services tailored to your needs
• To contact you regarding care appointments, updates, or billing
• To maintain records of your care
• To comply with legal obligations, including reporting requirements
• To send marketing communications (with your consent)
• To respond to enquiries or requests for information

3. Data Sharing and Disclosure

We will not share your personal information with third parties except in the following circumstances:

• When it is necessary to deliver services, such as sharing relevant medical details with healthcare professionals
• To comply with legal or regulatory obligations
• With your explicit consent for marketing or other purposes

4. Data Security

We take the protection of your personal data seriously and have implemented appropriate technical and organisational measures to safeguard your information. We regularly review our security practices to ensure that your data is protected from unauthorised access, loss, or disclosure.

5. Your Rights

You have several rights under GDPR, including:

• The right to access your personal data
• The right to rectify any inaccurate information
• The right to erase or restrict processing of your data
• The right to object to processing in certain circumstances
• The right to withdraw consent at any time (where consent is the basis for processing)
• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us to personalise content and remember your preferences. You can manage cookie settings in your web browser. However, disabling cookies may affect the functionality of our website.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. Once your information is no longer needed, we will securely delete or anonymise it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated on our website, and we will notify you of significant updates. Please review the policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: enquiries@reedscare.co.uk
• Phone: 07427 391908